Shipping

SOLO Home Design ships through FedEx. We ship only within the USA as of right now. Solo Inc. does not ship to P.O. Boxes. When placing your order, you will have the option to select ground shipping (should arrive within 7-10 business days), express shipping (should arrive within 3-5 business days), or overnight shipping (should arrive within *1-2 business days). **Please be aware that although there is an overnight shipping option, this only quickens the process of Fedex. Most orders are processed and shipped within 2-3 business days, sometimes faster. If the product/order needs to be made, please refer to product page and specific emails for exact shipping date. You will receive an email with tracking information when item has shipped. All shipping charges are non refundable.

***All orders are shipped with a signature required upon arrival***

If order is not signed/received in allotted attempts by FedEx, order will be returned to Solo and customer will not be refunded.

Returns

Solo will happily accept any home accessories returns on undamaged and unused merchandise for a full credit as long as you contact Solo no later than 5 days from the day you receive your order. Shipping charges are not refundable and will be deducted from your credit. Costs and reliable shipping method of returns are sole responsibility of customer unless otherwise indicated by Solo Inc. Please obtain proof of posting when shipping. For a full merchandise credit, please contact Solo for a returns form. Solo will then provide you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo will email all detailed information for returning your item when you receive your return authorization number. **Please note - all furniture sales are final. Solo Inc. stands behind each one of its pieces so long as it is used in accordance with its intended purpose. This is determined on a case by case basis after Solo has evaluated any damage to the piece. However, any damage that occurs due to misuse or abuse is the responsibility of the buyer. In these cases, Solo does offer repair services for an additional fee at time of service.

Damaged Items

If you notice the damage while the driver is there, please mark the item damaged and refuse shipment. Please write, “damaged” on the area where the driver asks you to sign your name. When the item is returned to us, we will credit you accordingly. If you only notice the damage after the delivery driver leaves, please send an email to info@solohomedesign.com stating your name and invoice number that you will find on the invoice enclosed in your package. We will take all necessary steps to receive this item back from you.

Seasonal / Holiday Product

Products purchased specifically for holidays are time sensitive. We can take returns only if they are received back in original condition no later than 5 days from the day you receive your order. We cannot accept returns of holiday specific products after the associated holiday has passed. For a full merchandise credit, please contact Solo for a returns form. Solo will then provide you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo will email all necessary information for returning your item when you receive your return authorization number.