Shipping
Solo Home Design ships through FedEx. We ship only within the USA as of right now.
Solo Inc. does not ship to P.O. Boxes.
When placing your order, you will have the option to select
ground shipping (should arrive within 7-10 business days),
express shipping (should arrive within 3-5 business days), or
overnight shipping (should arrive within *1-2 business days).
*Please be aware that although there is an overnight shipping option, this only quickens the process of UPS. The design studio ships out orders the next business day from purchase date. If order is placed after 5pm central standard time, the order will not ship until the day after next (business day). All shipping charges are non refundable.
Returns
Solo Inc. will happily accept any returns on undamaged and unused merchandise for a full credit as long as we receive the item back to Solo Inc. no later than 10 days from the day you receive your order. Shipping charges are not refundable and will be deducted from your credit. Costs and reliable shipping method of returns are sole responsibility of customer unless otherwise indicated by Solo Inc. Please obtain proof of posting when shipping. For a full merchandise credit, please fill out the returns form on the solohomedesign.com website. Solo will contact you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo Inc. will email all detailed information for returning your item when you receive your return authorization number.
Damaged Items
If you notice the damage while the driver is there, please mark the item damaged and refuse shipment. Please write, “damaged” on the area where the driver asks you to sign your name. When the item is returned to us, we will credit you accordingly. If you only notice the damage after the delivery driver leaves, please send an email to info@solohomedesign.com stating your name and invoice number that you will find on the invoice enclosed in your packaging. We will take all necessary steps to receive this item back from you.
Seasonal / Holiday Product
Products purchased specifically for holidays is time sensitive. We can take returns only if they are received back in original condition no later than ten days from your date of purchase. We cannot accept returns of holiday specific products after the associated holiday has passed. For a full merchandise credit, please fill out the returns form at solohomedesign.com. Solo will contact you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo Inc. will email all necessary information for returning your item when you receive your return authorization number.
