SOLO Home Design ships through USPS, UPS, hand delivery, and freight. We select which option is the most cost effective for the customer. We ship only within the USA as of right now. Solo Inc. does not ship to P.O. Boxes. Please be aware that most orders are processed and shipped within 2-3 business days, sometimes faster. After 24 hours, order may not be cancelled, as packing process has started. If cancellation of order is after 24 hours and before item has shipped, there will be a 25% processing charge of total purchase. If the product/order is a "Made to Order", please refer to product page and specific emails for exact shipping date. You will receive an email with tracking information when item has shipped. All made-to-order orders are final sale. All shipping charges are non refundable. **We recommend inquiring about all shipping costs when ordering furniture, before placing order.
Solo will happily accept any home accessories returns on undamaged and unused merchandise for a full credit as long as you contact Solo no later than 3 days from the day you receive your order. Shipping charges are not refundable and will be deducted from your credit. Costs and reliable shipping method of returns are sole responsibility of customer unless otherwise indicated by Solo Inc. Please obtain proof of posting when shipping. For a full merchandise credit, please contact Solo for a returns form. Solo will then provide you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo will email all detailed information for returning your item when you receive your return authorization number. **PLEASE NOTE - all "Made-to-Order" product, and all furniture sales are final. Solo Inc. stands behind each one of its pieces so long as it is used in accordance with its intended purpose. This is determined on a case by case basis after Solo has evaluated any damage to the piece. However, any damage that occurs due to misuse or abuse is the responsibility of the buyer. In these cases, Solo does offer repair services for an additional fee at time of service.
If you notice the damage while the driver is there, please mark the item damaged and refuse shipment. Please write, “damaged” on the area where the driver asks you to sign your name. When the item is returned to us, we will credit you accordingly. If you only notice the damage after the delivery driver leaves, please send an email to firstname.lastname@example.org stating your name and invoice number that you will find on the invoice enclosed in your package. We will take all necessary steps to receive this item back from you.
Seasonal / Holiday Product
Products purchased specifically for holidays are time sensitive. We can take returns only if they are received back in original condition no later than 5 days from the day you receive your order. We cannot accept returns of holiday specific products after the associated holiday has passed. For a full merchandise credit, please contact Solo for a returns form. Solo will then provide you with a return authorization number. If you ship your item back without this number, you will not receive a credit or the item back. Solo will email all necessary information for returning your item when you receive your return authorization number.
Custom / Commission Work
Solo Inc. will work one on one with a client to help reach their design needs. All custom work requires a 50% deposit after design is approved by client and a 50% completion deposit before delivery of product. Solo Inc. reserves the right to refuse service to anyone regardless of race, color, religion or national origin. If, at any time, Solo Inc. feels a project no longer represents the terms, conditions, and/or image of Solo Inc., Solo Inc. has the sole right to null and void any and all contracts/projects with an individual and/or business. All deposits are nonrefundable.
Please be aware that reclaimed materials are "as is". Coloring, blemishing, bleeding, tarnishing, etc. are part of the patina. Solo Inc. has refurbished materials to help avoid injury to yourself, others, and your personal belongs (i.e. your furniture, carpet, curtains, etc.), but be aware that Solo Inc. is not responsible for any damages/costs incurred from our product. Merchandise made and sold by Solo Inc. may have rusty, rough, sharp edges and surfaces. Most product is coated when leaving the design studio but time/use does wear away that coating.
Note: Always make sure your medical shots are up to date by your physician before handling reclaimed metals/materials.
Terms & Conditions
Please take a few moments to read through the Terms & Conditions of solohomedesign.com. If, at any time, you do not agree with the terms and/or conditions on the solohomedesign.com website (the Site), please exit the site. The Site is the sole property of Solo Inc. SOLO is a registered trademark. The logo and name can not be copied, duplicated, or transferred in any format without the sole permission of SOLO, Inc.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Solo Inc., and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. No part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Solo Inc.'s express prior written consent. Information and data made purposely available by Solo Inc. such as specification sheets and product information may be downloaded from the Site provided that you follow specifically outlined rules as follows: Information will be used for the sole purpose of the individual’s decision on whether to purchase a particular item. Proprietary language must remain on downloaded item. Make no modifications to any such information and/or photos. Use such information only for your personal requirements only. Do not make any additional representations or warranties relating to such documents. This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Solo Inc. shall not be liable for any damages of any kind related to your use of this site.
Solo Inc. does not promise that the Site or any Content, service or feature of the Site will be error free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The Site and its Content are delivered on an as is and as available basis. All information provided on the Site is subject to change without notice. Solo Inc. cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Solo Inc. disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Solo Inc. will not be liable for the acts, omissions, and conduct of any third parties in connection with or related to your use of the Site and/or any Solo Inc. services. You assume total responsibility for your use of the Site and any linked Sites. Your sole remedy against Solo Inc. for dissatisfaction with the Site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between parties. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Solo Inc. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable prices, policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes. Except where prohibited by law, in no event will Solo Inc. be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Solo Inc. has been advised of the possibility of such damages. Solo Inc. reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. This includes incorrect pricing and typographical errors in product descriptions and availability. Solo Inc. maintains the right to correct such errors whenever found, including after an order has been submitted. Please see our return policy in the event that you are not satisfied with your purchase.
Product Representations on Site
Solo Inc. has done our best to portray our products in the most accurate way using state of the art equipment and technology, but we cannot and will not be responsible for the way in which the photographs and product representations appear on your computer screen. There are many variables such as color; brightness and tinting that can change how the images appear on your computer or printer. If you have specific questions about any of the details of an item, please contact Solo Inc. We will work with you as best as possible to ensure you are knowledgeable about the product you are purchasing. Care instructions are provided with your purchase. Product should weather well if care instructions are followed.
Customer Comments and Feedback
We welcome your comments and feedback. All comments and feedback submitted to Solo Inc. and/or through solohomedesign.com are non-confidential. Solo Inc. reserves the right to use any ideas, concepts, comments, techniques, visuals, suggestions or communications without any obligation to you. You hereby assign to us that all comments, feedback, suggestions and submissions shall be and remain the sole property of Solo Inc. You should not send us any comments that you do not wish to assign to us, including, but not limited to, any confidential information or any original creative materials such as product ideas, designs, inventions, computer code, or original artwork.
Certain links on our site connect to other websites maintained by third parties. Similarly, you may have linked to our website from another website. We have no control over these third party sites, and are not responsible for the contents of any linked site, any link contained therein, or any changes or updates to such sites. We make no representations or warranties as to the accuracy or any other aspect of information contained in other websites and the inclusion of any link does not imply endorsement of the site by Solo Inc. When leaving our website, you should be aware that our terms and policies no longer govern, and you must review and understand the applicable terms and policies, including privacy and data gathering practices, of that site.
Accounts and Passwords
Purchasing products through the Site requires you to open an account, including setting up a Solo Inc. ID and password. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Solo Inc. immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Solo Inc. or any other user of or visitor to the Site due to someone else using your Solo Inc. ID, password or account. You may not use anyone else’s Solo Inc. ID, password or account at any time without the express permission and consent of the holder of that Solo Inc. ID, password or account. Solo Inc. cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. We reserve the right, without notice and in our sole discretion, to terminate your ability to use this site, to refuse service, to remove or edit content, to cancel orders and to block or prevent future access to and use of the site. Solo Inc. does not offer products for sale to persons under 18 years of age. By using this site, you are representing to us that you are 18 years old or older. We will not be liable for any damages that may result from misrepresentation of age by a user of our site. If we suspect that the site or information available through it has been misused, we will contact law enforcement agencies or other third parties (as appropriate) and will provide them with all data needed to conduct an investigation. You consent to the provision of all information for such investigative purposes. You further agree to fully cooperate with all audits of our customers and our systems generally. This site may not be electronically accessed by automated programs or other data extraction systems. We reserve the right to cancel or to deny access to any of our website to any user or other third party that is inappropriately using it.
Choice of Law and Jurisdiction